Privacy Policy

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, country, enquiry details, and information about the type of incident or service you select. We may also receive technical information such as browser type, device information, referring pages, IP address, and general website activity.

2. Sensitive Information

Case enquiries may involve financial or identity-related information. Do not submit passwords, one-time codes, seed phrases, private keys, full payment-card numbers, or unnecessary identity documents through ordinary website forms or email.

3. How We Use Information

• Respond to enquiries and assess whether a requested service may be appropriate.
• Communicate about an existing or proposed engagement.
• Provide support and maintain service records.
• Protect the website, users, and our organization from fraud or misuse.
• Comply with legal obligations and enforce applicable agreements.
• Improve website content and user experience.

4. Sharing and Disclosure

We do not sell or rent personal information. We may share information with employees, contractors, professional advisers, technology providers, or other service providers that need it to perform authorized work. We may also disclose information where required by law, to protect legal rights or safety, or with your direction or consent.

5. Cookies and Analytics

The website may use cookies or similar technologies for essential functionality, analytics, preferences, and measuring website performance. Browser settings can be used to restrict cookies, although some features may then work differently.

6. Data Retention

Information is retained only for as long as reasonably necessary for the purpose collected, to provide services, resolve disputes, maintain records, or meet legal and security obligations.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage system is completely secure, and absolute security cannot be guaranteed.

8. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information, or to object to particular uses. Requests may require identity verification and may be limited where retention is legally required.

9. Third-Party Links

Our website may link to third-party websites or communication services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.

10. Children

This website and our services are not directed to children. We do not knowingly collect personal information from children through this website.

11. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date.

12. Contact

Privacy questions or requests may be sent to admin@arcvectorsolutions.com.